Welcome to Tokyo Travel Assist (TTA), your premier partner for unforgettable and personalized journeys through Japan. We’re here to help you discover the hidden gems and iconic landmarks of this beautiful country, all while ensuring a smooth and enjoyable experience.
Meeting Your Needs
Our highly motivated team of TTA guides are dedicated to providing professional and personalized services to our valued guests. We strive to tailor each tour to your unique interests and needs, creating an experience that truly reflects your travel dreams.
While we don’t make any guarantees about our guides’ specific qualifications or experience, we are confident in their ability to guide you through Japan’s diverse landscapes and vibrant culture.
We typically assign one guide per group, allowing for personalized attention and a more intimate experience. We also offer flexible itineraries to accommodate your preferences. If you have a particular destination in mind, we’ll work with you to create a custom route that ensures your trip is as enriching as possible.
Setting Expectations & Responsibilities
To ensure a seamless and enjoyable experience for everyone, we’ve outlined a few key expectations and responsibilities for both guests and our TTA guides.
Financial Matters
Your responsibility includes covering travel expenses incurred by the guide while conducting your tour. This includes any public transportation fees after meeting you at the designated meeting point. However, you are not responsible for the guide’s travel expenses to or from the meeting place before and after the tour. If you require the guide to pick you up from the airport, you will be responsible for any associated costs.
Entrance fees to museums, temples, events, and other attractions will also be your responsibility. Lastly, the guide’s meals while providing their services are covered by you.
If your group exceeds ten people, we may provide an additional guide, and you will be responsible for the expenses outlined in this section for all guides.
Maintaining a Safe and Respectful Environment
We prioritize a safe and respectful environment for both our guests and guides. Therefore, we reserve the right to terminate the tour at any point if guests exhibit any of the following behaviors:
- Unsafe or illegal behavior
- Inappropriate sexual behavior or advances, including towards the guide, other guests, or individuals outside the tour group
- Intoxication or illicit drug abuse
- Refusing to cover expenses incurred by the guide as outlined in the “Financial Matters” section
- Any conduct, behavior, or action deemed inappropriate or offensive by the guide or that reflects poorly on TTA
Responsibility & Liability
Guest safety is paramount to us. However, please be aware that TTA and its guides are not responsible for any illnesses, injuries, thefts, losses, or damages incurred by guests or guides while utilizing TTA services. Guests accept full responsibility for any incidents or losses that may occur during their trip.
Transparency & Mutual Respect
We believe in transparency and mutual respect. Therefore, we will decline service if any of the following situations arise:
- Guests provide false information in their application form or during email exchanges with TTA or the guides.
- Guests attempt to profit financially from TTA services or operate a business that profits from TTA services.
- Guests receive a referral to TTA services from a for-profit entity, such as a travel agency.
- Guests request “sexual tourism”, including visits to brothels, adult shops, or other venues considered inappropriate by TTA.
We understand that unforeseen circumstances can arise, and guides may need to cancel appointments with due notice in case of unavoidable reasons or extreme circumstances, such as severe weather conditions or natural disasters.
Cancellation Policies & Procedures
We strive for fairness and clarity in all our interactions. Therefore, we reserve the right to refuse service to guests who have previously canceled appointments without due notice. This exception excludes cancellations due to unavoidable reasons or extreme circumstances.
To ensure a smooth booking process, guests are required to follow these steps:
- Apply for a guide through the relevant form on our website.
- Receive an acceptance email from TTA.
- Your assigned guide will contact you directly via email.
- If you do not receive an email from a guide within two days prior to your requested tour date, it means no guide could be found. You will not receive further correspondence from TTA regarding this matter.
Circumstances Preventing Service
In some cases, we may be unable to provide a guide due to unforeseen circumstances:
- An overabundance of applicants or a shortage of available guides.
- No guide is available who speaks the language requested by the guest.
- No guide is available who can meet the guest’s specific requirements, such as starting a tour at 5 am or climbing Mount Fuji.
- The guest fails to submit their request at least two weeks prior to the requested tour date.
Tour Payment & Booking Details
A deposit of approximately 20% of the total tour cost is payable upon booking. This deposit is fully refundable to the Booker only in cases of unforeseen circumstances, such as a guide’s illness or a natural disaster on the tour date. For any other reasons, the deposit is non-refundable.
The Booker is responsible for paying the remaining balance of the tour cost by the requested due date online. Tokyo Travel Assist will send you an online invoice at the appropriate time.
Once a reservation has been made, no minor changes are permitted.
Enjoy Your Japan Experience
We’re excited to help you plan an unforgettable journey through Japan. By following our guidelines and working together, we can ensure a safe, respectful, and rewarding experience for everyone involved.
Contact us today and let’s begin planning your dream trip!
