Bahrain International Airport (BIA) is on a roll! For the second consecutive year, BIA has been recognized by SKYTRAX as having the Best Airport Staff in the Middle East. This prestigious award, part of the World Airport Awards, is voted on by travellers worldwide, making it a truly coveted accolade.
BIA’s dedication to excellence shines through. The airport’s commitment to providing a seamless and enjoyable experience for passengers has been recognized with the 5-Star Airport Rating, awarded for the third year in a row. This remarkable achievement reflects BIA’s commitment to constantly improving operations and exceeding industry standards.
A Team Effort: Celebrating BIA’s Success
The Gulf Air Group (GFG) Chairman, H.E. Zayed R. Alzayani, and the Bahrain Airport Company (BAC) Chief Executive Officer, Mr. Mohamed Yousif AlBinfalah, accepted the award on behalf of BIA at the 2024 Passenger Terminal Expo in Frankfurt, Germany.
Both leaders expressed their immense pride in BIA’s dedicated team, highlighting the remarkable commitment to customer satisfaction. The Bahraini workforce, in particular, was praised for their role in delivering exceptional service.
H.E. Alzayani emphasized the strong support for the aviation sector from His Majesty King Hamad bin Isa Al Khalifa and the Crown Prince and Prime Minister, His Royal Highness Prince Salman bin Hamad Al Khalifa.
He also underscored the Gulf Air Group’s commitment to empowering its Bahraini workforce, investing in their growth and development to ensure they are at the forefront of the global aviation industry. This commitment has yielded significant results, with the Bahrainization ratio reaching a remarkable 90% across all departments of BAC. This milestone is a testament to the company’s carefully planned initiatives and dedication to building a strong Bahraini workforce.
Recognizing Excellence: A Global Accolade
Mr. Mohamed Yousif AlBinfalah, CEO of BAC, expressed his gratitude to all partners who contribute to BIA’s success, emphasizing the role of their diverse programs and initiatives in driving the airport’s remarkable achievements. He highlighted the importance of “Team Bahrain”, a collective spirit that guides all partners in their pursuit of customer satisfaction and excellence.
Mr. Edward Plaisted, CEO of Skytrax, congratulated BIA for winning the prestigious award, recognizing the exceptional quality of service provided by BIA’s staff.
The World Airport Awards: A Benchmark for Excellence
The World Airport Awards, considered the highest honor in the airport industry, are based on a global customer satisfaction survey conducted annually by Skytrax. Over 60 nationalities of airport customers participate in the survey, evaluating the customer experience across all aspects of their journey, from check-in to departure.
The World Airport Awards, which have been operating since 2000, are independent and impartial, providing a truly global benchmark for airport quality and customer service. They assess facilities and services at over 550 airports worldwide, ensuring that the awards are a testament to genuine customer satisfaction.
Bahrain International Airport: A Gateway to the Kingdom
BIA, the primary operating hub for Gulf Air, the national carrier of Bahrain, serves as a gateway to the Kingdom. Opened in 2021, the airport boasts an annual capacity of up to 14 million passengers. With its commitment to excellence, dedication to its workforce, and focus on customer satisfaction, BIA continues to set the standard for airports in the region and beyond.
