This section covers all you need to know about arriving at and leaving the hotel.
What time does check-in start and check-out end?
Check-in starts at 2 PM and ends at 11 AM.
Can I check in early?
You can request an early check-in for an additional fee, but availability is limited. It’s best to contact the front desk upon arrival to see if it’s possible.
Can I check in after midnight?
Yes, you can! Just let the hotel know your estimated arrival time so they can be ready for your arrival.
Can I extend my check-out time?
The standard check-out time is 11 AM. After 11 AM, you’ll be charged a fee based on your room type and the length of your extension. The latest you can check out is 6 PM. Availability is limited, so please check with the front desk.
Keep in mind that you’ll be charged for an extra night if you stay past 6 PM.
Luggage, Curfew, and Smoking
This section provides information on storage, hotel rules, and smoking preferences.
Does the hotel have luggage storage?
Yes, we offer luggage storage both before check-in and after check-out at the front desk. Just let them know if you’d like to store your bags.
Does the hotel have a curfew?
No, we don’t have a curfew. Our front desk is available 24/7, so you can come and go as you please.
Do you have smoking rooms?
We have designated smoking rooms available on specific floors. Please let us know your preference when making your reservation.
Do you have non-smoking rooms?
Yes, we offer non-smoking rooms. Please choose your room preference at the time of booking. If you need to change your room type during your stay, please ask the front desk.
Room Information and Reservations
Here’s what you need to know about room preferences, reservations, and cancellations.
Do you have connecting rooms?
Yes, we do! Please let us know if you need connecting rooms during your reservation.
Do you offer baby beds?
We offer complimentary baby beds upon request. We have a limited number available, so be sure to inform us when you make your reservation. Some rooms may not be suitable for baby beds due to their size. Please ask the front desk for details.
Can I keep the same room for a few days?
We can try to accommodate your request for a multi-night stay in the same room. Please let us know in advance, and we’ll do our best to arrange it. Keep in mind that availability may be limited.
Can minors stay in a room without an adult?
Minors are allowed to stay unaccompanied by an adult, but a parental consent form must be submitted. Please contact the hotel for instructions.
How far in advance do I need to make a reservation?
We have no specific advance reservation requirements. However, we recommend booking in advance to take advantage of our special Advance Purchase Rate.
Does the hotel have a waiting list?
Unfortunately, we do not offer waiting lists. Please check our website for available room options.
What is the cancellation policy?
Cancellations made the day before your arrival will be charged 20% of the reservation price. Cancellations on the day of your arrival will be charged 80%, and no-shows will be charged 100%. For more information on reservations, changes, and cancellations, please click here.
Special Plans and Room Types
Here’s some information on special plans and room types.
We are very sorry that all guests are not able to choose the room type for our day use plan. This plan is only available by phone. Please call us at: TEL:
Child Policy and Payment Information
This section clarifies the hotel’s policies regarding children and payment.
Are there any charges for children?
Children under the age of 6 who do not require an additional bed are not charged. Children over the age of 6 will be charged at the adult rate.
Does my reservation price include consumption tax and service charges?
Yes, all taxes and service charges are included in your total reservation price.
When will payment be completed?
Payment for your stay is completed upon check-in. If someone other than the guest checking in is responsible for the payment, they must complete the payment in full before the guest checks in.
What credit cards do you accept?
[Please list accepted credit cards here.]
Accessibility and Money Exchange
This section discusses accessibility and the availability of money exchange services.
Is there a Money Exchange?
We have a 24-hour Money Exchange located on the 1st floor.
Is the hotel wheelchair accessible?
Our lobby and room areas are wheelchair accessible, as is the lobby bathroom. However, the bathrooms in each room are not wheelchair accessible. If you have any accessibility questions, please contact the hotel directly.
Packages and Shipping
This section explains the hotel’s package policy.
Does the hotel have luggage storage?
Yes, we will hold your luggage at the front desk before check-in and after check-out. Please inform the front desk if you would like us to keep your luggage.
Can I send packages to the hotel addressed to myself?
Yes, you can receive packages from domestic and international locations at the hotel. However, we do not accept packages that require payment upon delivery. All packages sent to the hotel must be prepaid. Please include your reservation name, date of stay, and reservation number on the invoice and send it to the front desk’s attention.
Please note that we do not handle chilled, frozen, or hazardous materials.
Can I send packages to other locations in Japan from the hotel?
Yes, we can help you send packages to other locations in Japan. The front desk can assist you when you arrive at the hotel.
Please note that we do not handle chilled, frozen, or hazardous products.
Can I send packages overseas from the hotel?
We apologize, but we cannot help with international shipping.
Breakfast, Parking, and Entertainment
This section answers questions about breakfast, parking, and television channels.
Is there breakfast at the hotel?
We do not serve breakfast at the hotel. However, there are many restaurants near the hotel that you can enjoy.
What are the parking options at the hotel?
Unfortunately, we do not have parking on-site. The nearest public parking is a 2-minute walk from the hotel. You can find it here: https://bit.ly/shibuya-parking
Are English TV channels available in the rooms?
We regret to inform you that English TV channels are not currently available in the rooms.
Lost and Found, Special Requests, and Location
This section provides information on lost and found, special requests, and the hotel’s location.
Is there a “Lost and Found” at GRANBELL HOTEL SHIBUYA?
Yes, we have a lost and found. If you find a lost item, please bring it to the front desk. Please be aware that lost items may be discarded after three months if no one claims them. Valuable items such as cash, securities, and precious metals will be handled according to law and regulations. Food and beverages left behind after check-out will be disposed of on the day they are found.
Can you prepare something for a special occasion?
We are happy to help make your stay special! Please speak with the front desk upon arrival, and we will do our best to accommodate your requests.
Where is the hotel located?
Our hotel is conveniently located just a 3-minute walk from Shibuya Station (West Exit).
English address: 15-17 Sakuragaokachō, Shibuya-ku, Tōkyō-to 150-0031
Japanese address: 〒150-0031 東京都渋谷区桜丘町15-17
You can find more information on our website: https://www.granbellhotel.jp/en/shibuya/
Travel Options and Directions
This section provides information on getting to the hotel from the airport.
What are my travel options from the airport to the property?
From Narita International Airport, take the Airport Limousine Bus to Cerulean Tower Tokyu Hotel. The hotel is a 4-minute walk from there.
You can find directions to the hotel here: https://bit.ly/cerulean-granbell.
